C5 Half Marathon – May 27, 2012

sana naman mapadala na ngayon sa office address.. alangan namang pumasok pa ako bukas para mag-abang sa delivery

@rayman: I’ll do that as well. Just on the safe side, better bring your ID and registration form.

@argh_jp ako din ayoko ng sadyain pa sa office kung bukas pa darating….

@hsdelrosario definitely.. ill bring my form and ID sayang ang 1.1k.. :(

im hir at rufino. got 3 1/2 to wait. hope it will be delivered b4 6pm.

3hrs left. wala pa din ang courier. buti pa ung uber late registration, makukuha nila ung race kits nila bukas. samantalang ako eh kinakabahan na at wala pa din

kapag hindi ko nakuha yan today they better have it available on race day. delivery should’ve started from monday until today

akala ko aayusin nila kapalpakan nila sa AXN, ngayon naman sa delivery. kung maayos ang pagorganize, di dapat nuong registration pa lang or shortly thereafter available na ang BIB, chip at singlet.

i got a text bout c5 runners getting wi tribe stick with a big discount. i texted back and said that i even havent received my race kit yet. no response.

finishline, your business may be finished if you serve your customers this way.

i just received a call a couple of minutes ago. i’m assuming that you guys will be called up as well.

i was advised na nasa fort area pa ung delivery man and in case na hindi umabot sa office hours ko eh sa haus na lang dadalhin

Bakit kaya nawala bigla si Finishline sa thread??? Don’t we deserve an explanation for this now that we need it most???

still waiting for the bib and singlet.. wala pa ung delivery sana kahit late sana di sablay ung shirt size and category…

what time is the 21k gunstart? thanks guys..

@Rayman

Bro, sabay din ba kayo nag register ng friend mo na same Address? baka kasi based dun sa unang nag pa register.. Ako April 29, 2012. Pero wala pa din till now.

Nakakita ako ng LBC dito sa office, and nagtanung ako, sabi niya AIR21 and to GO ang may hawak ng c5 half marathon. Kinwento ko na til now wala pa yung racekits, he said bukas na daw yun dadating.. :( sana hindi, kasi sa office din ako! i papa-reject ko na lang siguro para tomorrow ko na lang i-claim..:(

@beatmytime April 28 ako nagpareg bro.
Nauna sakin yung ka office ko mate ng 1 day.
Ibang courier daw eh. Worst comes to worst mag babandit talaga ako sayang ang pinareg ko. I dont think na irerefund nila yun.

Saka tumawag ako sa hotline nila baka daw ah baka sa race day na raw ang claiming ng hindi madedeliver today.
Saka yung sumasagot ng fone mukang 1 babae lang eh mukang taranta narin pati sa Celfone eh. Hay

Kung inayos lang nila ng maaga ang delivery edi wala sanang aberya diba

Antay parin ng unte panggabi naman ako 11pm pa out ko sa office.

any feedback from finishline sa mga tao hindi makukuha yung singlet until today? ano oras na and wala pa rin kaming narerenig from them, they ask for email and mobile no. pero hindi naman sila nakikipagcoordinate sa mga runners.

@barefootdaves buti tinawagan ka ng FInishline? Sabi sakin ng kausap ko race day daw ang bigayan ng kit kung di madeliver today.
Saka walang office bukas so wala daw delivery bukas. Sana madeliver lahat ngayon.

I’m sure madame ng di makapantay ang naiinis. Well 1 nako dun me kamahalan din kasi ang reg fee eh :(

False alarm – the Air21 package was from a different person!

Called up Finishline (mukhang madami na ang tumatawag sa kanila), binigay ang number ng IRIS (?) – yun courier na kinuha nila. Number is 333 3000 loc 1349, person to look for is Jara.

The person I talked to sa Finishline said pala na if hindi madeliver today sa office sa house daw idedeliver, tatawagan tayo.

Anyway, I called up the courier, ang nakausap ko is a lady named LEA, EA daw ng VP nila (not sure if si Jara yun). I told her the sad story of our racekits and the urgent need for it (36 hours to go til the run) – ichecheck pa niya kung ano nangyari. She’ll call me back in 10mins daw.

Btw I registered April 13 in Runnr BHS…

almost Closing Hours and still no race packet. Goodluck na lang sa complaints and legal matters Finishline …

I am already pissed off with Finishline (organizer) and Iris Logistics (courier). I have been waiting since Monday for my race kit. Trunkline always busy and at most time, no one answers the phone. I headed to RunnR last Wednesday and seeked for help. Was adviced to wait until today for the delivery of race kit. Luckily, was able to talked to Rhea of Finishline and was promised it will be delivered today and wait until 5pm. Called-up the courier, Jara apologized and told me to wait until tomorrow. Now what?!? The event is already on Sunday. I demand for a full refund of the registration fee if I did not receive my race kit at 5:01pm as discussed with Jara. Please do not keep us, RUNNERS, waiting in vain.

still no delivery, amazing

wala pa yung deliver ng race kit namin.

Finishline siguro naman next time mahiya na kayong magorganize ng race. parang awa niyo na

@Reyman

Thanks bro.. muka ngang sa event na lang yung racekits or sana available ito tomorrow dun sa c5..

Guys any idea kung saan yung claiming tomorrow?. may booth ba sila na ilalagay somewhere in Ortigas?. medyo malawak din kasi yon. :(

Haven’t received my kit. It’s 5:10pm May 25. Was able to call Finishline’s landline. The lady said that their contracted courier will deliver until 10pm today. Countdown starts now.

wala p ung racekit ko 4days n aqng nag aabang…………….. nakkhiya ang organizer dito

its a tiring run physically. and a stressfull waiting of racekits mentally. will be runners for this run be prepared mentally and physically?

To the organizer of this race I am so disappointed. When I register for this race I was so excited because this is my first time to join their race. And in their website it was indicated that the race kit will be deliver at your doorstep. But unfornately up to now no race kit has been deliver. I even called your office and I was able to talked to Mr. Rhea Dumanat Registration Officer yesterday and she even assured me that the race kit will be deliver but unfortunately to date no racekit. What will happen now? I need some explanation.

@beatmytime – pwede kaya bukas kuhanin nalang? Baka kasi sabihin na nasa courier na yun sa atin eh…

Finally got the race kit.. 1 GU gel + 100 peso bill + bib + singlet + 10 conzace.. registered apr15 with existing green chip.. office address in taguig.. hayst!

FINISHLINE you should start talking at this point and explain kung anong next step kasi obviously hindi na namin marereceived yung singlet today kasi 5:32PM na wala ng logistic na magdedeliver ng gantong oras.

Sana naman makipagcoordinate na kayo sa mga runners. you got our mobile no. and email you have a chance ipromote yung broadband internet but to inform us kung ano status ng singlet wala. maghihintay pa kami or ano na?

Thanks,

Wala pa rin :(

I called up the cellphone number in their website (0917 4138555). They will contact us daw (yun mga office ang delivery address) para makuha ang home address para dun nalang madeliver.

I asked her kung pwede bang i-claim nalang bukas, pwede naman daw (kung hindi, mag-i-irate talaga ako dun sa booth nila bukas). 10am start ng claiming, sa may Strata 100, they will have a booth near Coffee Bean and Tea Leaf.

@Karen

hmm.. bibilinan ko yung guard dito sa building na i-reject na lang ung kits pag dumating, kasi 6:09pm na
din, uuwi na ako. yun yung pinaka safe na gagawin natin siguro. Atleast nasa kanila padin yung kits.

Normally daw kasi, ibabalik yun sa nag pa courier pag hindi nila madedeliver. and I doubt na aabot yan lahat.

Goodluck sa atin, yan yung side ko according to my situation. :)

@izces

Yes, tama! Finishline, give us instructions, para mapanatag kami..sayang yung oras paghihintay sa office like
me.

mahirap sa sunday kunin ang racekit.baka mag-ka gulo,tapos late ang gun start.sana advice na lang kayo ng ma-aga kung san namin ku kunin ang racebib.

Any one who already recvd their race kits at manila area( sampaloc-malate)?

I am demanding a refund. I emailed their contact emaill on this. Will file in dti as well a complaint.

Got my racekit for 21k at around 3:30pm today. im in Makati area.
It was delivered by IRIS Logistics.
IRIS contact#: 02851-1114 or 02852-4473
Perhaps some racekits are still with IRIS

To all runners;

Let this be a lesson to all of us, di na inayos ni FINISHLINE ang problema… :|

Kung kelan pa nagkagipitan di nagrereply so FINISHLINE, i think FINISHLINE your in deep trouble madame ng inis Friday na friday nag aantay kame sa office dahil lang sa delivery ng kit….

na deliver na yung kit ko I’m from glorietta 3, mga 5:30pm dumating too bad small yung size instead of xs na indicated sa reg form ko anyway may nakaprint na L sa bib ko sa tabi ng number does this mean na large ang makukuha ko na finisher shirt instead of xs na indicated also to my reg form?

guys sa mga may maling sizes ng singlet na nakuha I’ll trade my small to your xs just text me 09164313966

manila area din ako, wala pa race kit ko :(

Naku apat kaming nakaregister sa family, isa lang ang dumating ng kit delivered by Iris Logistics. Ano kaya nangyari s tatlo. Sayang ang preparation, mukhang di na madedeliver ang mga kits.
Any word from the organizer please!

ANYARE?

wala padn racekit namin

kukunin nba bukas sa ortigas ung hndi na deliver?

In fairness to Finishline, who I called 4 times to follow-up on my race kit, they did call me about a half hour ago to apologize, explain the situation, and what to do in case my race kit does not get delivered by tonight or until tomorrow noon. I dunno about the rest of you, but I appreciated that effort.. but quite frankly (and I told this to the guy from Finishline), medyo nawalan na ako ng gana to run. This is the most expensive run I’ve signed up for this year and have been looking forward to it for weeks.. Now, feeling ko I am no longer mentally prepared for it.

Having the race kits delivered was a very wrong move by the organizer. Sana pick-up na lang. Until 10pm daw ang delivery ng race kits today. I still have 1h45m left.

dapat ng greenfield lang tayo mura pa P 500.00 lang….

Anu gagamitin pg wala racekits? Singlet ng ibang race events. Sabit ko nalang resibo ko at yun gawin kong race bib? Still no advice from the organizers. Pakinggan nyo nman mga magtiwala sa inyo!!

so bad this will be the end as in finishline as organizer…..

grabe!!!!!…wala pa din racekit ko!..grabe nmang organizer yan biglang nawala d na nagpaparamdam..grabe kung pick up sa shangrila na lang kung san nagreg napakadali sana!..hayysssttt…kuhanan pa lang hassle na panu pa kaya sa mismong race day..it’s getting bad to worse!….

at parang walang pakelam ang organizer text or call wala kami nakukuha from them tried calling finishline numbers walang sumasagot grabe tlaga!..shhheessssh

goodluck tlaga kung may sasali pa sa mga next runs ng organizer..

learn lesson toh para sakin… :(

this is my first and last to join here, until now my race kit are not yet available!!!!!!!!!!!!!!!!!!

10PM na.

wala padn racekit. BOOOOOOO!

yung L daw sa bib means late registrant wala na daw magagawa para mapalitan ang singlet kung hindi tama ang size pagdating naman sa finisher shirt pag late registrant ka iba ang sistema pag claim first come first serve basis that means na pag medyo nahuli ka kung ano na lang available na shirt ang makukuha mo nice one FinishLine hinding hindi kayo makakalimutan ng mga runners na sumali dito

Hi!! Until now I have not received our race kits yet. What gives? I was expecting that our race kits will be given to us on time. Now it seems that we are the ones running after our race kits!!! I think Finishline should come out with an explanation & not just say that it is all in the hands of the courier.

It is 1045pm. No race kit. No texts. No calls.

Me catch pa guys…

I called the logistics IRIS, my name is not included in their database..

Good luck.. my 1.1k down the drain..

Haaayyy!

wala pa din race kit ko!!!!

where your word of honor finishline, you told that the racekit will be delivered on may 22 to 25 until now, no racekit available

FTR… whatever happened to this upcoming event. NO race kits arrived as of yet. no answer din sa contact numbers given. let us call/text this rhea dumanat 09173463292 un ang naka lagay sa letter ng organizers.

isang malaking *sigh*. i dont want to hear some reason that its a courier problem

refund na lang maganda pa yun

wat da ef… buti na lang nakuha ko na ung sakin last thu, malate area… kawawa naman ung mga runner na nag hihintay… tsk tsk. cguro hindi kinaya ng courier ung ganun amount of deliveries. or baka late din kasi ni-turn over ng finishline ung mga kits sa courier… ano kaya nangyari?

Finishline, you do not even have the decency to explain to your registrants what is happening and what we are supposed to do. You tell us that you will call or text us an advisory. Obviously, that was a big fat lie. It is 11:30 pm and still no race kit, no singlet, no text, no call, no explanation, no apologies. Nothing. And where are the organizers now? Oh let me guess, rolling in our money and laughing their way to the bank with our cash? Absolutely thoughtless, inconsiderate and arrogant of you to totally leave the runners in the dark. This is an example of how NOT to organize a run.

the courier told me earlier that some of the kits have just arrive yesterday

ewan ko lng kung matutuloy patong event nato.

wala pa ata sa kalahati ung na bbgyan ng racekit.

i do not think that this is a courier problem, or incomplete address ng mga nagregister. masyado lang sila nag-assume na kaya madeliver lahat ng kits in a span of 1 week – based sa ad nila, may 20 ang start ng distribution ng kits.
e ang haba ng panahon ng registration…. sa hinaba na yun, wala man lang ba silang ginawang hakbang para unti-unting ideliver ang mga kits, lalo na sa mga naunang mag register?!
hay. uulanin talaga sila ng tawag, complaints bukas. Good luck to them… at sana may refund na lang… :o)
sana dumating na ang mga kits nating lahat. stressful.

TSK TSK TSK! This is bad! :(

kita-kits on Sunday guys! magiging maayos din lahat :)

Ano ba yan! May 26 na wala pa din ang race kit ko! Bakit naman ganun? Dapat pag day before the race, relax na. Pero pinapainit nyo yung ulo ng customer. Ang unfair ng ginawa nyo at hindi kayo tumutupad sa sinabi nyo! Sana man lang may follow up kung ano na nangyare.

wala pa ring racekit.magrefund sana kayo.

Saturday already and still no race kit.

FINISHLINE, no pun intended, but you are so totally FINISHED.

DTI or PSC needs to look at this….

Nagwawalang bahala na lang sila. Wala pa ring bang mag- uupdate sa aming mga nag hihintay sa racekits na yan????

Isa ko pang ikina-iinis eh hindi na nga ko late registrant eh, at makati area lang ang delivery address…

wala bang Poncio Pilato na haharap sa min?

Naghintay kami! Tawag kami nang tawag! 15 kami sa group namin nagregistered since april pa sa 21km nyo, anu nangyari? Basic na basic anf problema nyo ! Hindi nyo kayang magmount nang patakbo sana po hindi na nyo kami pinaasa, irerespeto namin kayo bilang isa sa pioneer race organizer, asan napo mga race kits namin sa C 5 run!

Somehow my post didn’t make it way here yesterday.

Anyway, there will be a claiming booth near Coffee Bean and Tea Leaf in Strata 100 (in Emerald Ave in Ortigas) today. Supposedly for the runners from outside of Metro Manila yun. From my conversation with the girl from FInishline last night, I could go there and claim my kit, just need to show the yellow copy of my registration. Booth is open at 10am, so I’ll try to go there before lunch. I’ll let you know what happens.

tama si karen navarroza;

Nakausap ko sa cellphone yung LEA organizer, and nagtext sya this morning na pwede makuha yung kits sa Ortigas (CBTL), I also ask kung pwede ko kunin yung sa friend ko, kasi nawala nya yung reg form.. PWEDE DAW. dala lang ng valid ID para hindi magka abirya. sana makuha na to today. They also said na pwede sa sunday, pero, sobrang AGA nun for 21K runners. tsk!

Anu ba yan Finishline, runners pa ba ang mag-uupdate?!?!?

Thanks to Karen & beatmytime for the info.
Sana nga lang nandun racekit ko.

Add’l expenses na naman ito.

Pno kmi mkktakbo, ala png race kit!!!!???? Waaaaa…… “Finishline sablay ata kyo” run rio org, my unting sablay pero d ganito k grabe. ngaun Hindi nko s run ttingin, s organizer n! hirap ng gnito s mga runners, wlang ksiguraduhan s organizer tsk..tsk.. Ang masaklap nyan byad n tyo, npakinabngan n nila ang pera. Mga runners tuloy ang nagging kwawa,. S mga kina uukulan dyan pls.help s mga gnitong mga bgay, dpat mga qualified organizer n LNG ang magpa run ng events. Ksong maliwanag yan,. Impeach

Just receive a text message from a certain Vince Mendoza of Finishline stating that race kits can be claimed today from 11am-5pm @ F. Ortigas Road Ortigas Ctr. in Pasig in front of Coffee Bean, they decided to pullout the race kit delivery from the courier, see you there fellow runners.

Will they pay for the additional expense and hassle of going there to claim what should have been delivered?? This is too much. Wala man lang common courtesy to reply. If we are to claim it in Ortigas,will we get a refund?? If we still don’t receive it today,we should all complain,file a formal complaint against this organizer.

The already texted me. I-claim daw ang race kit sa Ortigas Jr. in front of CBTL.

they already texted me it can be claim on the raceday before it will start

Hello!!! Tomorrow is the race day but my race kit still not here. Courtesy to call or send sms, none at all. Not happy about this.

Okay…upon sending or posting my comment here a while ago. I received a message from Vince telling me the same thing. Get your race kits and blahhhhh. 21k runners like me should be resting. Organizer sana kung hinde kaya dapat hinde pinipilit. Nahihirapan ang mga runners.

paki-post naman kung sino ang naka-kaalam ng address sa ortigas para ma-claim yung race kit.thanks

@nl
I am not angry, I just had a good breakfast so I am completely well composed as I write this.

I think Finishline can be liable for breach of contract if its a civil case. (that piece of yellow form we are holding is a form of a contract) Puwede rin wide-scale Estafa for representing something which they failed to deliver.

This is just the humble thoughts of an average runner who has registered a month before in a running event but whose racekit is not yet with me less than 24 hours before the start of the race….

ang sabi eh ide-deliver. tapos ngayon i-ke-claim ko sa ortigas?!? i shelled out a premium here but i got a substandard registration process

someone texted me earlier saying na they pulled out the race kits from the courier. apparently no advisory given what runners should do

since wala na silang balak i-deliver ang race kit ko. kukunin ko na lang after i crossed the finishline. and will expect another long queue just to get my finishers shirt

We registered for this run quite late na (around May 7 at toby’s-shang) so we did not expect early delivery but still we were advised that our race kits will be delivered at our doorstep in time before the race. One day before the race day and yet wala pa race kits namin. Finishline should not have promised anything kung di nila kayang i-deliver. After all, the high reg fees we paid for includes the courier fee as advised. I just hope that race kits distribution tomorrow for those who have not received their (like us) will be early in time before the gunstart for 21K where my hubby will be joining. Finishline should have at least sent us text message if we need to claim the kits rather than mag-wait kami daily this week pero mukhang di made-deliver.

@barefoot daves … alam mo ba ang address kung saan sa ortigas ang claiming ng kits? Kindly advise … nag-aantay din ako sa delivery pero wala until now.

kung 4:30am gun start, eh d dapat 3am nandun ka na para iclaim yun race kit kung sakali? sana hindi maubusan ng size ng singlet, maaga pa naman ako nagregister :(

we got this message from Vince few minutes ago:
“Dear runners, After personally investigating the status of race kits’ deliveries, I was forced to withdraw your race kits from the courier. The decision was made after personally investigating this morning, the potential disaster wherein the event has started but some of you have not received your race kits.”

I just want to know Finishline … anong courier company ang ginamit nyo para di namin gamitin sa logistics needs namin. We must teach this courier a lesson. But nevertheless, Vince should have texted where shall we claim the kits now. Walang sinabi sa text other than what are stated above.

Hey Finishline, just in case the race kits don’t arrive today, what’s your plan? I understand you’re in a lot of stress, but so are the thousands of runners who may be blaming themselves for not choosing Greenfield City Run instead.

I also got that txt message, so “some” lang pala kaming di naka-recieved ng racekits??? kaya ganun na lang po ba ka-late ang actions nyo?

Tapos di nyo pa talaga sinabi kung ‘san namin kukunin ang racekit namin.

Finishline – can you give us the figures of this “some”….hhhhmmm

ang labo. super labo

i tried to search for the office address of finishline … unfortunately their website only indicates some contact numbers. In case pala na magfa-file ng formal / legal complaint ang runners … di natin alam kung saang address ipapadala ng law office ang complaint letter … haist. what an organizer … tsk-tsk. Ang ganda ng experience namin sa AXN last year only to be disappointed on this run. Magaling lang pala silang organizer pag may sponsor … pero pag sila ang sponsor and at the same time e organizer din … sabit na sabit. Come-on finishline … admit that it’s not all courier problem afterall. domino-effect na lang din yan perhaps ng late hand-over nyo ng race kits sa kanila.

naku … sana sa Greenfield na lang pala ako nagparegister. Finishline events now marked as X in my running calendar.

Kung matuloy man ang race na ito, I wonder what the atmosphere would be like. Running should be a positive experience for everyone. Pagkatapos ng kapalpakan na ito, expect na ang mga tao will be fuming mad sa starting line. Understandable naman talaga eh. Ano ba nangyari, nagdesign sila ng magandang medal to entice people, pero inantay pa nila dumating yung registration fees bago nila inorder ang mga singlets or medals, kaya siguro nadelay sa pagendorse sa courier. Wala sigurong pangabono. Ito lang ang nakikita kong explanation. I don’t know how they will still be able to recover from this.

Wala pa din race kit ko. What if palpak din race tom , like sa hydration, problem sa pagclaim ng finisher’s kit.. What actions are we gonna do?

Everyone, i was able to get my race kit na at their booth a little before 10. Wala pang mga tables so medyo magulo pa. Hopefully maayos na nila lahat before the runners start arriving. Just show your regforms though im not sure if pag id lang, papayag sila. Theyre right along emerald, sa mga witribe tents

sa mga balak mag-patakbo,hwag nyo nang-kunin yung finishline,walang office address.pwede pala tayong takbuhan nitong finishline

Where’s my race kit!? the event will start in a couple of hours and I still haven’t got mine. Please advise your runners on how they can get hold of their race kits. In my opinion it’s better if you just drop off the race kits in wherever RUNNR branch your runners registered in. This is very disappointing.

kakadating lng ng singlet nmin… hayz toxic… last yr wlang chip time. ngaun ung singlet pahirap… hayz next yr? ai wla n plng next yr!

to those who are keen on getting their race bibs, you may proceed to F. Ortigas Road (formerly Emerald Ave) Ortigas Center in Pasig in front of Coffee Bean

by the way, i texted back Vince of finishline but never got a response from him. even sent an sms to the lady who called up yesterday. wala din reply

Where’s my race kit!? the event will start in a couple of hours and I still haven’t got mine. Please advise your runners on how they can get hold of their race kits. In my opinion it’s better if you just drop off the race kits in wherever RUNNR branch your runners registered in. This is very very disappointing.

No office address, just realized. This company has legal liability for that, among others. Vince mendoza, your name is posted as rep. You will be equally liable if you fail to respond accordingly. I am thinking estafa. Estafa is committed by a person who defrauds another causing him to suffer damage, by means of unfaithfulness or abuse of confidence, or of false pretense opt fraudulent acts. For the existence of the crime of estafa, two elements are indispensable: fraud and damage. In other words, the essential elements of estafa are: (1) The deceit employed to defraud another; and (2) the injury or damage caused thereby.